Privacy Policy

At A+ Auto Detailing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, customer portal, or services. 1. Information We Collect We collect information you provide directly to us, including your name, email address, phone number, mailing address, vehicle information (make, model, year, color), and any details you share about the services you are requesting. We also automatically collect certain technical data such as your IP address, browser type, and pages visited to improve our website performance. 2. How We Use Your Information We use your information to process quote requests, schedule and confirm appointments, send service reminders and updates, communicate about your vehicles and services, process payments, and provide you with the best possible detailing experience. If you opt in to SMS notifications, we may send text message reminders about your appointments. You can opt out at any time. 3. Information Sharing We do not sell, rent, or trade your personal information with third parties. We may share your information only with service providers who help us operate our business (such as payment processors and email delivery services), and only to the extent necessary to provide those services. These providers are bound by confidentiality obligations and may not use your information for any other purpose. 4. Data Security We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure data storage, and restricted access controls. Only authorized personnel have access to your information, and access is limited to what is necessary to perform their duties. Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 5. Cookies and Tracking Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings, but disabling them may affect some website features. 6. Your Rights You have the right to access, update, or correct your personal information through your customer portal account at any time. You may also request that we delete your information or limit how it is used, subject to certain legal obligations. To exercise these rights, contact us using the information below. 7. Marketing Communications If you opt in to marketing emails or SMS, you will receive promotional content, special offers, and tips. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or updating your preferences in the customer portal. 8. Children's Privacy Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will promptly delete it. 9. Data Retention We retain your personal information for as long as your account is active or as needed to provide our services. After your relationship with us ends, we retain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. 10. Third-Party Links Our website may contain links to third-party websites (such as social media pages or payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. 11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on this page and updating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy. 12. Contact Us If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the information below. We are committed to resolving any privacy-related issues promptly and transparently.